customer-support

Customer Support - OnTopOfTheWorld Genetics

We're here to help you grow with confidence. As a family-run hemp seed breeder honoring the legacy of our founder Tater, we provide affordable, high-quality genetics worldwide. All seeds are Farm Bill-compliant (≤0.3% delta-9 THC per dry weight, 7 U.S.C. § 1639o). Questions? Reach out—our team responds within 24-48 hours.

Important Legal Notice

Age Verification: You must be 21+ to purchase or access our products. By proceeding, you confirm you are of legal age in your jurisdiction.

Compliance: Our hemp seeds qualify as legal hemp under the 2018 Farm Bill and DEA guidance (January 6, 2022 Position Letter). They are not intended for consumption or medical use. No health claims are made. Products are for agricultural/breeding purposes only. Verify local laws before purchase. See full Legal Disclaimer and Certificates of Analysis (COAs).

Source: DEA Position Letter - PDF

Get in Touch

  • Email: ontopoftheworldgenetics@gmail.com (Primary channel for order inquiries, shipping, and product questions)
  • Phone: 7347405585 (Mon-Fri, 9 AM - 5 PM EST; Voicemail checked daily)
  • Address: ONTOPOFTHEWORLD LLC 7324 114th St, Flushing, MI, 48433 (Service-area business: We ship globally but do not host in-person visits due to hemp regulations)
  • Business Hours: Mon-Fri: 9 AM - 5 PM EST | Sat-Sun: Closed (Holidays observed)

Note: For urgent issues, email is fastest. We use email-only notifications for orders per Shopify hemp policies.







Frequently Asked Questions (FAQs)

How do I know these seeds are legal?

Our seeds are certified ≤0.3% delta-9 THC on dry weight basis, qualifying as hemp under the 2018 Farm Bill. Download COAs here. Always check local laws.

What is your shipping policy?

We ship globally via USPS/FedEx (discreet packaging). Standard: 3-7 days US, 7-14 days international. Free shipping on orders over $50 with code SHIPFREE. Track via email confirmation.

What is your return policy?

Due to agricultural nature, seeds are non-returnable once shipped. If damaged in transit, contact us within 7 days for replacement. See full Returns Policy.

How do I germinate hemp seeds?

Soak in water 24 hours, plant 1/4" deep in moist soil at 70-80°F. Full guide here. No guarantees on germination rates.

Where can I leave a review?

Share your experience on our website or email us for featuring on our site. Join our newsletter for updates!

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